FAZUA is offering riders the possibility to insure their e-bikes hassle-free through FAZUA Rider App by Comodule

• Tailored insurance plans to rider’s needs (Kasko, Theft-Only, Full Kasko)

• Policy is renewed automatically based on the selected billing period and users can cancel it when they feel like it.

• All of the information about the insurance plans is accessible from one place–the App which is included to the bike’s purchase

• All policy information is also sent to the user's email and they can continue using the insurance on the same terms even if they don’t want to use the app or uninstall it

The story of FAZUA’s in-app insurance  

As e-bike sales are continuously growing in Europe, the value of the e-vehicle grows with it. When the bike gets harmed, whether it be malicious removal, malfunction due to an accident or any other kind of damage done to the bike, it can be expensive to repair or replace the bike without insurance. Household insurance plans rarely offer compensation to full extent, demanding certain conditions for it, for example if the bicycle was stolen from home in the event of a break-in. That means the bike is insured outside the home only if the insurance coverage is extended.  

Given that FAZUA offers premium quality products and a quality service, it was important to ensure that their end-users' needs would be met even after the e-bike’s purchase. The FAZUA Rider App by Comodule is the perfect platform to continuously engage with riders, offering a flexible, peace-of-mind insurance policy straight from the user’s smartphone. 

Flexible possibilities

The insurance policy itself is offered through a broker affiliated with multiple insurance companies. That way, FAZUA can provide a variety of insurance plans through the app, depending on their customer’s needs. Users can find all of the information about the insurance plans from one place–the App which is included in the bike’s purchase. This ensures a hassle-free experience for the rider, not having to deal with multiple service providers for one bike. 

The policy has no end date, meaning the customer pays automatically based on their selected billing period and cancels whenever they want. This allows the user to test the feature for a shorter period of time, insuring their bike for as little as 1 month. The pricing depends on the value of the bike, the insurance period and the insurance plan itself. For example, a Kasko insurance plan for an e-bike between 1500€-3000€ can be around 4,1€ per month. 

The user can choose between Kasko (protecting their bike against damage), Theft-Only (getting the bike replaced when stolen) and Full-Kasko (complete coverage for repair and theft). All policy information is also sent to the user's email and they can continue using the insurance on the same terms even if they don’t want to use the app or uninstall it. The pilot version of this project launched today, on June 29th, and is initially only available in Germany on Android platforms.  

Aim to understand the end-user’s needs

Active in the micro mobility business since 2014, Comodule is a pioneer in connectivity. Developing IoT software features like in-app insurance policies for their White Label App seemed like a logical step for the company, in moving their capacity to the next level. Comodule is not just providing connectivity in mobility, but also staying connected to the end-user’s needs, which is why the company is happy to work with customers like FAZUA, who value the same things. 

‘Comodule is proud to partner with FAZUA to offer the service of e-bike insurance through the Comodule White Label App. It allows riders to cover their e-bike in an easy and secure way, creating a peace of mind user experience without dealing with separate service providers,’ says Sven Bernhardt, the Head of Sales at Comodule, about the project. 

'At FAZUA our mindset revolves around how to provide better, more energetic rides for everyone. That’s why we are always seeking to improve our customer’s experience, be it while, after or prior to riding their bikes. The possibility to now directly book an E-Bike insurance through the Comodule Rider App fits this goal. It gives back time and peace of mind, so our riders can purely focus on enjoying their bike adventures,’ says Oliver Heisig, Digital Project Manager and Product Owner at FAZUA

To learn more about the possibilities of this feature visit our insurance page!